In April 2019 my wife & I decided to buy our first...

In April 2019 my wife & I decided to buy our first truck to haul our new holiday trailer. Before contacting Red Deer Toyota, I searched online for reviews of their salespeople. We felt fortunate to come across Jathryn Chappelle s name because she was absolutely fantastic to deal with.

Jathryn quickly understood our family s needs & identified the trucks in their lineup that would best suit us. She was very knowledgeable about the Toyota inventory & discussed our options very clearly. At no point did she push us to buy a Toyota & she encouraged us to explore options with other dealerships. She never trashed other makes of trucks, but was confident that we would settle on a Tundra. We were given the freedom to test drive a truck without having a salesperson with us & we were encouraged to take our time with it; in fact, we were allowed to bring the truck home overnight to ensure it would fit in our garage. During a couple of our visits to the dealership we had to bring our two young children & Jathryn did an awesome job of keeping them entertained (and quiet) while simultaneously doing business with my wife & me.

The ONLY negative experience we had with Red Deer Toyota was that during our first discussion with Jathryn & the Sales Manager, we were asked if we knew anyone who had purchased a vehicle from them & we confirmed that we knew of two people. Several days later when we finalized a purchase, the topic of a referral never came up & we didn t realize it until a day later. At that point, we were told that it was too late to give the name of a friend who referred us there.

We are very pleased with our Tundra & we will absolutely buy our next vehicle from Red Deer Toyota & Jathryn. My wife will attest that at least twice a week I ll stand in the doorway of my garage just staring lovingly at my 2019 Barcelona Red Tundra TRD Sport.