Poor customer service. Booked online the night bef...

Poor customer service. Booked online the night before, received mail stating that item was ready within two hours. Nothing about any discrepancies in time. The next day I came down, the item was not ready. Had to go and find the item themselves. This was also the second time I booked online, with the same result. Said at checkout that I think this was bad. Then I got a lot of excuses, and right about how busy it was, and that the 2 hour guarantee could 'deviate'.

What is certain, at least, is that it is better to depart from the Power Queen's gate.