Jon Werkmeister

Review of Cna national

They have no concern for the customer. If you are ...

They have no concern for the customer. If you are out of town traveling and don't get authorization for the repair you are stuck with the bill. We have a customer that called to get authorization and I the shop owner called to see how the warranty works. I spoke with a rep and he told me to take care of what ever is wrong with the vehicle. So we did, now we went to submit the claims and they denied them because we got the customer back on the road and the repairs are done. They will not cover the repairs, I would not recommend CNA at all, they do not support the customer or the shop doing the repair. Now they want me to tell the customer to call them. I think they need to start doing the work. Don't Buy CNA Auto warranty, more hassle then its worth.