Almost two years ago I bought a Hugo Boss winter c...

Almost two years ago I bought a Hugo Boss winter coat for over 300 at Breuninger Karlsruhe. This was already my second Hugo Boss winter coat, which I bought there. The coat had various cracks in the lining after two years, despite very careful handling. When I went there a week ago and wanted to complain, I was, although I had also bought a new winter coat there, quickly and arrogantly handled by the department head of the men's department. They did not want to meet me at all, despite the invoice bill. The height of impudence was that I was offered to sew for 215 a completely new inner lining, in a coat that has cost 320 and is two years old !!! Even the new winter coat, which I had already selected and also bought, did not change the behavior of the head of department. I then left the Breuninger Karlsruhe and bought the new winter coat at Anson's. There I was more appreciated as a customer. My complaint e-mails to the official Breuninger e-mail addresses remained unanswered until today, i. that you do not even bother to respond to factual criticism. When I turned to Hugo Boss directly, I received at least out of goodwill a 25 voucher for the online store and also a timely response. From Breuninger nothing. Neither an opinion or answer to my e-mails, nor was the managing director speaking in Karlsruhe.
Conclusion: Anyone who thinks they can deal with their customers in this way cuts their own flesh: for me personally, it was the last purchase at Breuninger! They can all sell, but when it comes to customer service and goodwill, it is over with the fake friendliness very quickly. I can only advise everyone to shop there. From personal experience I can recommend Anson's, there I feel better off as a customer. There are more than enough alternatives to Breuninger! Regrettable that Breuninger behaves so towards his customers ...