We bought the top of the line hypo allergenic carp...

We bought the top of the line hypo allergenic carpet. So called pad installed. This is the worst carpet I ve ever had. Very disappointed. Needs a real pad. Our builder grade carpet was way better and that s saying a lot! Very disappointed and understand why others rated a 1- we were very hopeful to not have a bad experience. This was our first time using empire... let s see how they resolve the issue. Lots will hear about my experience if this doesn t get resolved to my satisfaction. The installers were very nice- it s a shame the product is so poor.