Nancy RankReview ofLG Electronics
Have a LG washer (front load) that was bought from...
Have a LG washer (front load) that was bought from Best Buy in April 2006. It has periodically had leaking problems, which was serviced by Best Buy. 2 weeks ago, it started leaking again. LG referred me to a national service comany A&E Factory Service. Made appointment for 3 days later. On that day, they called in sick. Next appointment was 1 week later (now 10 days after initial call). Called new company on LG list that was only 2 miles away. Came out next business day. Said my stainless steel drum was warped. Which most likely was warped from the beginning. It is under Lifetime warrantee, becaues what can go bad with it, unless it was bad to begin with (it was). It was cutting into the seal which was causing the leak. After he started repair, he found that the intter drum was actually cutting the plastic outer drum and finally cut all the way through the plastic outer drum. Part is no longer made (7 year max for LG to make product). Called LG to see if they would pay for labor or anything. They said NO. Told him that this part was probably bad from the beginning. He didn't disagree, but said that only the stainless steel drum (the orginal culprit in this problem and the cause of the bad seal and the outer drum being damaged). is warranteed. Part has to purchased as an replacement part. I have to pay for labor, seal, outer drum to the tune of $400. The problem was all caused by a part that was probably defective from the beginning that is under a lifetime warrantee, but nothing else is covered. LG does not take any responsibility for faulty manufacturing and how was I to know that it was warped???

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