Kyle Johnson

Review of Sheraton Phoenix Downtown

Hotel is beautiful. Check in agent was very frie...

Hotel is beautiful. Check in agent was very friendly. Then it went downhill. Couldn t find our reservation. We were so tired I just paid for a room for the night and will dispute one of the charges when we check out. They have no parking available even though we were hotel guests. We had to park a quarter of a mile away and haul our luggage they downtown at 2am. They are so busy that they don t care about even the hotel guests. The valet apologized for not having parking available and said we should talk to the hotel. Pass. Stay at your own risk.