Spoke with a representative last week to find out ...

Spoke with a representative last week to find out if an item on their website was actually in stock. He looked it up and didn t see it in stock and asked if I would like him to look into it further so he could provide me with a lead time. I provided him all of my contact information and company information and he advised he would get back to me ASAP. Never heard back from him and wasted a day waiting to hear back from him. I went to a competitor and they were able to get back to me with this information within a few hours.