The staff was so incipient and condesnding. They ...

The staff was so incipient and condesnding. They had a computer malfunction and we could not check in which can happen to any buisness but the way it was handled was poor. They took my name and number never called at 11 pm we final arrived back to check in and room was not ready they had to find a room and roll away .the desk clerks passive aggressive. The bonvoy merger has been a disappointing I'm ready to sell out as this is how they treat there Gold Elite members