Update 10/17/17

Update 10/17/17

I've had my car for a few weeks now and as I discover more and more issues, I have to update my review. Many of these were things I should have seen at the dealer, but this was my first car purchase and I simply relied on the dealer too much, a mistake I won't make again.

Immediately upon leaving the dealership, I noticed that the tires had low pressure, enough to prompt an alert - not a huge issue. As I mentioned before I was also a little irritated that I traded in a car with a full tank of gas and took home a car on empty. Also not a huge deal. However, I was driving after a heavy rain and tried to use the washer fluid to clean off the windows. Come to find out, the fluid was empty. When I got home, I popped the hood and saw that the coolant was nearly empty as well. This is a bigger concern as there is an open recall on this car because it can catch fire if the coolant gets too low. Then, as I'm loading stuff into the back, I see a pair of used chop sticks resting on the floor in the back seat. Gross. I lean down to pick them up and see an empty Starbucks coffee cup under the seat and a receipt for Home Depot. So, no one at the dealership bothered to check the fluids (neither did i - I get that) nor did they even bother to clean the car before I took it home. All of this together shows me a general disregard for customers from this dealership.

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After searching for a new used car for about a year, I located a good deal on a 2014 Ford Escape at Ozzy's. I lined up financing before going and Yuriy showed me the car. We took a test drive and talked about my car as a trade in. I didn't feel pressured at any point and Yuriy seemed knowleable about the vehicle and was able to answer all my questions. From beginning to end, I was only at their for an hour and a half.

Inside, the owner introduced himself and thanked me for coming. He got me a bottle of water and I felt very welcomed. He assured me they'd give me a good deal on my trade in. As we got closer to the afternoon hours, the dealership got a little busy and the staff seemed a little more rushed. They offered to have me go out and get my belongings out of my current vehicle and transfer them into the new one while I waited, which I appreciated.

In all that rush though, I did leave with a new car at a great price, but was a little disappointed that they didn't offer to wash it or fill up the gas tank - something that seems like a common courtesy these days.

I would recommend them to others if only because the cars are competitively priced and the staff seem knowleable about them.