Michael Fischer

Review of Sofitel T5

I find the hotel well situated but with a few flaw...

I find the hotel well situated but with a few flaws. The food offerings are limited and on the high end side only. More variety would be good. In addition, we were staying at the hotel but taking off in Terminal 2 and needed assistance because one of us was disabled. I believe that the hotel staff really tried to find us assistance but there was a bad missed communication. While we were told that we would be picked up at the hotel entrance, the person who drove us from Terminal 5 to Terminal 2 said he was prohibited from picking people up at the hotel itself. It seems the hotel needs to do a better job of interacting with the service for handicapped people to provide accurate information and a helpful service. If we had not allocated a lot of extra time to get to the terminal, we might have missed our flight due to this lack of communication and information.