The location of this hotel is great. The staff, ho...

The location of this hotel is great. The staff, however, is what makes this hotel truly phenomenal. Ansten is a treasure and took this 5 star stay and made it even better. He went out of this way to make sure we had everything we needed, and even sent up tea and fruit for my friend who got sick during our stay. I can t say enough positive things about him in particular. Thank you for an amazing experience, this will be the only place we stay when we return to Edinburgh.