I am very disappointed in the service I just recei...

I am very disappointed in the service I just received in your xfinity store at 880 E 88th Ave Suite 100, Thornton, CO 80229. Here is some backstory though. I upgraded my equipment online last weekend I thought I ordered one main box with a 2nd tv box and then internet. I thought it was suppose to be installed yesterday June 16th but an installer never showed up. So when I went to go look at my account online it showed that I set up for self install with only one tv box then for whatever reason I had HBO on my account which I didn't order. So I took my boxes in to xfinity to find out what happened and try and get another tv box, and the girl at the counter asked for the phone number or account number, she never asked what I was there for she just started typing and the next thing I know she hands me a receipt telling me to have a good day. Are you serious I just wanted to find out what the hell happened with my order. Not happy at all