We really need to petition Google for a 0 stars op...

We really need to petition Google for a 0 stars option! What all of the other negative reviews are saying is true - DO NOT SIGN A CONTRACT. The initial quote is apparently just a loose estimate - definitely not including all of the hidden fees. Once your contract "expires," they automatically roll you in to a new one, without consent (or knowledge!). I was told the only way that I could get out of my shredding contract was to send a registered letter to their office between 120 and 90 days before my contract would automatically be renewed again (is this even legal?! Could you imagine if your cell-phone provider did this?).

That being said, my issue is with upper management and their "retention" department. Their heavy-handed, mob-like attitude is a real disappointment, as well as frustrating. All of the drivers who picked up my shredding were friendly and professional, as was the sales rep.

Once I finally manage to extricate myself from their snare, I will be using: ShredMasters & Valley Recycling
Communitas Social Enterprises
They're local, no hidden fees, and a portion of their sales go directly to community charities.