Couldn't imagine a worse experience. I had over a...

Couldn't imagine a worse experience. I had over a dozen personal video cassettes and a few audio cassettes for transfer. Bought an expensive package. Months later they send me some audio cds, but none of my video. They are impossible to get ahold of on the phone or via e-mail. No support. No accountability. Still unresolved. I am gravely concerned my video content is lost forever;