While the actual internet service is good, the bil...

While the actual internet service is good, the billing department is a mess. I ve tried multiple times to have my account set up on Auto Pay (twice I have had them email me confirmation of the auto pay) and each time they assure me that is is done correctly. Only for the next month to come around to find my account past due because it never came out.

Several phone calls later I finally get through to someone and they can t find any record of me being on Auto Pay. Every single month I go through this. One of the ladies is really rude. When asked about an option to pay online they don t know how to do that. So the only option is to call in payment every month, but it s hit or miss if you can get through to anyone.