Been there many times and get good help but unfort...

Been there many times and get good help but unfortunately this time had a rude woman with an accent at the window help me. I had an interview appointment and couldn't remember my case worker's name when she asked me. She then said how important it was to bring what they mailed me bc it would have been helpful, not just once but 3-4x trying to make me feel bad. After she mentioned bringing the mail the 2nd time, by then I've already offered her to get it from my car but she says oh it's ok just bring it next time. No I went out and got it and handed it right to her. She was not happy and was rude the rest of time I had to talk to her. Next time I go and she happens to be at the window again, I will ask for someone else. She alone made it an awful experience.