Dave and Shelley Burgess

Review of JW Floor Covering

Worst experience. Unprofessional. I ordered my car...

Worst experience. Unprofessional. I ordered my carpet through Home Depot and JW Floor Covering was scheduled to do the installation. They sent several guidelines for having the rooms ready for the install. We followed every one of them. It was part of the contract that they would move furniture. The email they send ahead of time is clear about what they won't move - waterbeds, sleep number beds, grandfather clocks etc. When they arrived there was a couch in the room that they refused to move because there is an electric button that puts the leg rest up. They said they don't move those kinds of couches. I showed them the email I had received that has no indication that would be the case. They refused to do the install and left. Home Depot was no help. I am now paying someone else to do my installation and will no longer purchase carpet from Home Depot or use JW Flooring.