Ben C.

Review of J.Bookwalter Winery

*Updated*

*Updated*
The General Manager reached out to me personally and immediately through phone and email to remedy the situation. He assured me that the service we received was not acceptable and were making moves to make sure it does not happen in the future. Rex was extremely helpful, and I greatly appreciate his reaching out. J. Bookwalter winery has a great ambiance and wine selection I would be happy to continue visiting.

Food was fine but one star for service. We ordered the Chardonnay and the waitress dropped it off without a bucket of ice, I looked around to other tables on the patio just to make sure this was still available, and sure enough they all had buckets of ice for their wines. After our waitress finally made it back I then asked for a bucket of ice, which she never brought, so I asked again...and never got it. After our food arrived my girlfriend and I were confused on what she ordered and thought the kitchen mistakenly gave us somebody else's order. When the waitress came out to check, instead of kindly explaining why we may be confused, she rudely argued at my girlfriend stating "this is what you ordered". The whole situation was incredibly awkward and aggressive. As a veteran of the service industry, I know the first thing you do if a customer seems confused is to nicely walk them through what might be confusing, not aggressively argue with them until they back down. Really dissapointing service, and we only saw our waitress maybe 4-5 times in the 2.5 hours we were there.