I ordered a PS4 game for 4 players. He came today ...

I ordered a PS4 game for 4 players. He came today and turned out to be up to 2 players. After my correspondence with them in their chat, I was told that in order to return it, I would have to fill out a mass form, spend time at the courier's office, pay delivery and wait 14 days for them to decide to return my money. No excuse from two employees, they did not want to contact me, they did not pick up my phones. To them, the answer to "my child is disappointed that now we have to wait for a lot of time to get our money and order a new game elsewhere was" but what is the problem ". For their mistake the answer was" this is just a spelling mistake "