Great Prices but HORRIBLE WEBSITE & SERVICE. There...

Great Prices but HORRIBLE WEBSITE & SERVICE. There is no reason in 2020 You should NOT have a call center REP available to support customer's. I don't want to read basic responses to questions I need defined answers specially when you have processed my payment. And I also don't understand how YOU! ( NOT THE BANK) decline a payment and still deduct money from account and then make me wait forever to get my money back.