James W

Review of Turntable Lab

Very disappointed with my second interaction (the ...

Very disappointed with my second interaction (the first was to buy a phono amp online) - I called looking for advice from the "knowledgeable staff." I told the phone answerer guy I want help with a new table and would pay for their consultation and solution. I made it clear nothing was broken, I just am not satisfied with the sound. The phone guy's response was to tell me he had a "lot of cartridges. I can show you the specs and you can buy one." Not helpful in the least. Very disappointing, in fact, from a store calling itself the Turntable Lab. I didn't bother mentioning I bought the phono preamp from them, as he clearly has no interest in helping me get better sound from my 'table. I'm only bothering to post this in the hope that he is the anomaly and someone at Turntable Lab who believes in customer service will see this and reply so I can get the help and sound I'm looking for. Otherwise, I can't see a reason not to return the phono preamp and go to another store. Fortunately, there is a selection of conventional stereo shops and other turntable focused shops who might actually want my money.