The business model is SPAM. Tech #7832 BUSTILLOS -...

The business model is SPAM. Tech #7832 BUSTILLOS - ALBERTO This review based on my experience 2 years ago. My preschooler thrown her toothbrush into the toilet, so it was clogged. I called CroppMetcalfe because I found the good rating in google. When the technician came, I told him a toothbrush clogged the toilet. He flush the toilet once and confirm the clogging. It took him about 2 minutes. Then he started to sell us his multiple layers service plans. He had a price book on hand! He will try to use a plastic tool to push thru it first, which cost about $200, if it works, the initial service fee is waived. If that short tool doesn't work, he will try a metal snake, which cost about another $200-$300, I don't remember the exact amount now. If metal snake doesn't work, he will replace the toilet. He has no idea if any of his tools works. If he replaced the toilet at the end, we have to pay all things he tried plus the replacement of a new toilet! Both my husband and I were intimated by the unknown cost to fix a simple issue. Then he proposed an attractive offer, why not just replace your toilet without trying to fix it. We asked him about the price to replace the toilet. How naive we were! He showed us the multiple layers of their products. The replace a similar one (ours was only 4 years old), the cost was over $1200. Fortunately I still remembered the price to install ours, realized he was fishing. Turned down his offer. He said then we need to pay his service + diagnosis $173.90. We paid him and let him go, about 30 minutes in total. Thank you for coming to flush my toilet and confirming what I had told you, wasted my time and charge me $173 for nothing other than trying to sell me what I didn't need. The invoice told me that I had saved $86.95 by calling them.

I called my handyman, he removed the toilet to retrieved the toothbrush and put the toilet back. He charged me $60. Problem was solved. I was so glad we didn't bite the hook. If we had allowed CroppMetcalfe starting "work", who knows what he would do in order to make us pay them thousands. I should had post review much earlier to save other customers from the terrible experience.