F Landa

Review of Mercedes-Benz Chelsea

Extremely poor customer service and care towards c...

Extremely poor customer service and care towards cars and customers. I have a service plan with them for the last two years plus and I service my car twice a year and on the third service the car started to have issues with.

I had taken my car in at 45k miles to do the service plan and told them on the day my light for the coolent has come on which might need topping up. At the end of the day the receptionist called me and said they done the service and they picked up that the coolent is leaking. I told her that's not possible as the car has only done 45k miles. I told her to leave it and a few daya after I had an MOT due and asked him to check if the coolent is leaking and he told me no and we topped it up and the light came off.

About 4-5 months later the next service was due and they did the planned service and the same issue with the coolent and I started to get sceptical and told them it can't be because it was checked. They did not even sit me down and try to explain or show me what the issues are. The engine light came on around 56k miles so I went into mercedes to get it checked. I had to wait over 10 days before I can get seen to do the diagnostic test. In the meantime they told me I can use the car as its only an Amber light so I did and the light came off when I went in. They checked and they told me there was no issues with the car.

I went on my way and about 3 weeks later as I had gone away on holiday for 10 days the light came back on. So I booked another diagnostic test and they said there is a stored fault but they did the updates to the car and re taught some movements etc and the issue should not come back.

Now less then a week later I have the same engine Amber light came back on as of 8th of October 2020. Booked another diagnostic test and the earliest is 19th of October. I asked if can bring forward one of the service plans as it might solve the issue which is due in 6k miles and they said I have to pay extra etc.

Had the filters checked and it looks like they have never been changed as they was dirty and I can pretty much be certain they never even changed the oil probably only topped it up.