Most complicated benefits/insurance company I have...

Most complicated benefits/insurance company I have ever dealt with. I've dealth with 3 insurance companies through 3 different employers over the last 10 years. Favorite line for anyone in customer service is "We are not set up for that." Gives me the feeling that RxBenefits is not set up to effectively conduct business the way the rest of their industry is. If you have any say so in the situation, avoid RxBenefits. Our company insurance is by far the best insurance I've ever had, their achilles heel is RxBenefits.