First time buying a RV/camper trailer. Purchased a...

First time buying a RV/camper trailer. Purchased a new Coleman toyhauler from McGeorges in Ashland. Mark P was our salesman. Absolutely amazing experience. Mark listened to what we wanted and what we were looking for. He showed us the trailer we thought we wanted, and then showed us the trailer that we loved!

Mark is everything you would want in a salesman (listened, excellent product knowledge, honesty, cares about his customers perfect communication, made himself available day and night and even on his days off) without any of the bad salesman stereotypes (pushy, trying to up sell, running salesman games and gimmicks, trying to close the deal the minute you walk in the door).

Financing: the only bad part of the entire experience. We worked with Dan - after 3 or 4 days of waiting he notified us that we were unable to get financing, after that point every time I tried to contact him the line would get disconnected and he would not return my calls. Again, Mark saves the day - by making himself available, he ensured our trailer wasn t sold while we looked for other financing options. He made sure we had a reliable contact that we could get a hold of. We successfully secured our own financing (in 2 days, with a better interest rate and payments). If it weren t for Mark, and our experience with him up to that point we would have gone somewhere else. During closing when we signed papers with Dan. He lacked any concept of customer service (no greeting, nice to meet you , congrats nothing), it was straight business, and he presented a rude and arrogant demeanor.

Picking up the trailer was amazing. Mike from service did our walk through he was great! Showed us everything, answered all questions and even gave me his contact info for if I ever had a problem or question down the road. Well, that time came at 9pm that same night when I was having issues unhooking and removing the tension/spring bars on my hitch. He walked me through a couple tricks and tips and ask me to call him back after I tried them to make sure I was safe and every thing was ok, or to give me another tip to try.

The next morning Mark called to follow up, he made sure we made it home safe, that everything went well, that we were happy, and again making himself available if we ever need anything in the future.

I would definitely recommend McGeorges to anyone, there are great caring people who will get you into what you are looking for, definitely ask for Mark!

To Mr. McGeorge, if you read these. Mark and Mike have went way above and beyond any expectations during this process and have earned a loyal customer. Dan should go work at a buy here pay here used car dealership. I don t know of anywhere else that his level of customer service would fit in.