We had A#1 Air come out and look at our HVAC that ...

We had A#1 Air come out and look at our HVAC that was not cooling. My wife was home with the technician and they called me on the phone to go over what was wrong and our options. The tech explained to me that our condenser motor and 2 capacitors were bad and needed to be replaced for approximately $2800 but that they would not warranty the work and that we really needed 2 new systems. I asked if we just topped it off with coolant would the unit start working again, his response was that without the bad fan motor and capacitor being replaced that it would not cool. He recommended a Comfort Care specialist come visit us later that evening. We agreed to talk to the Comfort Care specialist who was very pushy and tried to scare us in to increased costs if we did not replace both systems the next day.

After thinking about it overnight we decided to get a second opinion from an independent HVAC contractor. When he arrived, he informed me that the fuse box for the "broken" condenser had been flipped to OFF and that the motor was working just fine and our unit just needed servicing.