If I could give this dealership a 0 I would. I pur...

If I could give this dealership a 0 I would. I purchased my car from them about a year ago. A couple months later I got a call from my lender wondering about the title. Lexus of Greenwich had messed up the title, they forgot to put the lenders name on it. All they had to do was get a new title with the lender on it, the sales manager told me to send him the title and he would take care of it. A couple months later,
after I thought everything was taken care of. I got a call from my lender again about the same issue. I tried contacting Lexus of Greenwich again but I kept getting passed around not being able to speak to anyone about the issue. I felt like I was being ignored and not helped at all by anyone. Then I found out there was a new sales manager, who later told my husband he would have it taken care of. He had assured my husband it would get done, that was back in July. Today, my lender called again. They still haven't received the new corrected title! Because of this my account can become an unsecured loan which means they can bring my interest rate to 18%! This could have been avoided if Lexus of Greenwich would have done their job properly, or even attempted to fix their mistake. I am extremely disappointed and disgusted with how this dealership handles their customer service. I will absolutely never do any future business with them.