Had a horrible experience for dinner. I asked for ...

Had a horrible experience for dinner. I asked for very light spice rub on my bone in rib eye. The steak came out with with an excessive amounts of their spice rub. I asked for it to be corrected. The manager came over and stated "we will scrape it off and then broil off the rest. When he returned with the steak, it was over done and not edible. He apologized and offered to bring another steak. After 20 minutes, he returned with an 8 ounce filet which was over done. Once I complained about the original steak, our waiter pretty much abandoned us. We were cared for by the bus boy for the remainder of our visit. He was the only shining light of the evening. Thank you Obaid for trying to salvage a bad experience. I do not believe I will return to Russell's as this is something I wouldn't expect from his restaurant. Extremely disappointed.