Aron Zhang Review of Comcast Federal Heights
I came into the store with my mom looking to help ...
I came into the store with my mom looking to help my mom discontinue services at her house while I wanted to start service at a new location. When we were finally able to speak with the employees about our situation, we did not feel welcomed at all. The two guys who helped us weren't trying to listen to us, and signed me up with the plan I specifically said I didn't want. When I got home to check my account online an error message came up saying I didn't have service anymore. The guy who helped us wrote down my wrong email so I couldn't access my account. Once I called, I thought I could get everything sorted out but I was still charged for the 100 mbps plan when I asked for 25 mbps. I was told that I could "downgrade" my current plan, and I would be paying the right amount the NEXT month. I was not reimbursed for the mistake that the xfinity worker had made. BE CAREFUL going into this store, make sure you check everything before leaving. It may almost be easier to just go online and do everything yourself. I haven't had any problems with the over-the-phone technicians.
P.S. Sorry I can't remember the workers name. I wish I did so that I could put that ill-mannered bigot on blast.
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