Curtis Satterthwaite

Review of Toyota of Grand Rapids

We checked out the dealerships from GR, Holland, B...

We checked out the dealerships from GR, Holland, Battle Creek and Kzoo. This was the only bad experience. Ended up getting a Tundra from Battle Creek due to their inventory on used trucks.

First, we were showed the wrong truck. Perhaps an honest mistake, but it left us feeling as though they were trying to sell us something we didn't want.

The salesperson then said he could do a certain price. We countered with our bottom line. Then an assistant manager came over and said he couldn't even do the price the salesperson offered - hey Toyota GR - get on the same page already.

The assistant Manager ended up trying to sell us the truck based on monthly payments - who buys a vehicle just on monthly payments alone??? Nice try.

The assistant Manager then tried saying he was sending the vehicle to auction later this week if we didn't buy it. Sounded like a typical sales tactic that would be used by a sub-par dealership.

I know we might not be the typical clientele that steps into this dealership, but when we told the assistant Manager the bottom line we were willing to pay for the truck, he jumped out of his seat and said, "I guess we are done here". A simple, "We can't match that" would have done.

Want to try and purchase a vehicle and leave feeling like you are dog meat? Try this place.