BoomBrush

Review of Goodhew Electrical and Solar

AVOID! Gavin Goodhew wrote he d get a statutory de...

AVOID! Gavin Goodhew wrote he d get a statutory declaration his company has NEVER given a 10-year warranty despite 10 years written on the contract and was stated on his website, which is now removed. Disgusting, disgraceful service. Gavin is scheming liar who seems to hide from customers who make these warranty claims (false stat decs can hold up to 4 years imprisonment). Gavin runs the business and would not agree to talk, ignored our calls/emails and is completely non-compliant.

Over email Gavin implied I had "defrauded" the contract (Forging?) and said he'd get the stat dec despite 10 years written on the signed contract. Not honouring the warranty is in breach of consumer law which I pointed out to him, but he instead demanded a warranty slip which doesn't exist. It s now the 5th replacement inverter from Goodhew (due to faults) and now suddenly a warranty slip is needed? No mention of warranty slips before or in T&C and failed to show what one would even look like. Gavin kept reminding me he was a business owner, that we d need to buy a new inverter from him, it came off as rude and greedy like he tried to profit off the situation.

Goodhew s website said it used German certified inverters (now removed) and was told on multiple occasions inverter was German and upgraded model. That s a lie because CEC said it was a Chinese company Yueqing Sandi Electric who made the inverter thus wasn t upgraded at all. I asked Gavin for the relevant [electrical] compliance certificates, but he failed to show me anything. Goodhew s website had brochures that advertised Deluxe german systems with pictures of premium products. In the writing it still has the Chinese made SDS inverters with a misleading picture!

A neighbour of mine has a Goodhew solar system with inverter SDS3KW . They received a letter from Telstra's legal team saying their inverter is emitting electromagnetic interference due to being cheap. Telstra explained the interference is going into the phone lines and causing people's broadband internet to be super slow as far as 200m away. Telstra said dozens of houses all over Redlands using Goodhew's cheap inverters are causing internet problems too and that Gavin is refusing to fix them. The electromagnetic Interference was so bad it can be picked up by standing on the street 10m away with an old AM radio, knocking off all AM stations. The solar inverter does not comply with modern C-tick Australian electrical standards.

Family member of mine managed to speak with Gavin in person, he denied the solar equipment causing broadband issues despite the extensive testing by Telstra s level 2 techs. Gavin expressed the technician didn t know what he was talking about (It's actually Gavin who has no idea what he's talking about). Gavin also said that he had installed Goodhew solar systems for his own neighbours on his street and that he was experiencing internet problems too (seems a little ironic) and we should just pay for 4G. Sales rep Don lie to me about the 10 year warranty as well, Don also incorrectly said Gavin had talked with my neighbour (my neighbour was never contacted by Gavin so that was made up).

The senior electrical safety officer told me Goodhew is going through a recall on their DC isolators. Probably unbranded from china. Gavin stated it was compliant and on the list of approved inverters at the time of installation. The problem isn t the compliance. The problem is Gavin.