I booked two rooms, one for me and the other for a...

I booked two rooms, one for me and the other for a co-worker for a show that we did in Springfield last weekend. We traveled all day, set up the show and after a 16 hour day we just wanted to get to this hotel and crash. We arrived to a woman who told us that there was a maintenance issue with our rooms and they would need to cancel our reservation and see about getting us in another hotel. (some how this is code for overbooked) The lady put us up at a hotel about a mile away which took another hour to get fully checked in, and the other hotel wasn't the nicest hotel around either. Just a really poor experience that I would really just as soon forget. Too bad I am a rewards member because this really made me feel like never booking at a Sheridan ever again. She promised me points for up to one nights stay which I don't see in my account and offered to pay for one nights lodging which we didn't see either.