3 years ago

I set up automatic payment a while ago, but I rece...

I set up automatic payment a while ago, but I received " late payment notice" three times since then!! How it can be late I am paying by their auto pay system? They are sending me monthly bill, but it was very hard to decode. For example, Previous balance is $2.96, payment received $45.44, outstanding balance $42.48, current charge $47.17, Total amount due $4.69??? I would say again, I set up auto payment for every month to pay full balance!! I talked their customer service several times, but it is happening again and again. Obviously their auto payment system is not working correctly. Also, when I tried to log in my account on their web page, I always got "invalid' message, troubled to log in. I decided not to use internet page or auto pay.

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