Kalena Bovell

Review of H.M. Heckle

1.) Don't expect to ever speak to a live person.

1.) Don't expect to ever speak to a live person.

2.) Our laundry room burned down (Eleven60's) September 2019 and the solution was to convert an apartment unit into a laundry facility with work beginning June 2020. Imagine the inconvenience especially for someone who has a very busy work schedule.

3.) My car was broken into and Management never did anything. It took 2 weeks of my probing and consistent phone calls to get someone in the office to look at the camera footage, which you guessed it, showed nothing. That to me says the cameras on the property are either just for show or erased frequently.

4) When COVID-19 happened and we were all sheltered in place, there wasn't even a line of communication from management checking on residents, asking how people were doing. Instead, we received a random email with a COVID-19 pamphlet telling us to wash our hands and stay home while sick.

5.) Today June 24, 2020, however takes the cake. I have brown water coming from my faucets and a weak kitchen faucet stream. I've emailed, called, and texted management and the property manager and that's right folks, a whole hour later and no response.

Memphis, you need to do better and I highly recommend avoiding doing business with this company. They will do anything to get their money on time and that's it.