My package was reportedly successfully delivered. ...

My package was reportedly successfully delivered. I'm just wondering where? I have not received a package. After I called the hotline the nice lady told me on the phone: the driver will be informed and we will get feedback on where the package is. The driver has 48 hours to do this.
My daughter therefore has no main gift on her birthday. I can now take care of a replacement in times of Corona so that the celebration of my five-year-old daughter does not take place entirely without a gift. Thank you to the driver of your company!