Gregg Luckner

Review of Five Star Tours & Charter Bus ...

I never got to go on the San Diego City Tour becau...

I never got to go on the San Diego City Tour because they cancelled it less than a day before I was supposed to go on it. It was confirmed and scheduled a week ahead of time and I was on a cruise (with my wife) so I could not change the day. We were forced to try to find other accommodations with less than 12 hours notice. DO NOT SCHEDULE A TOUR WITH THIS COMPANY UNLESS YOU ARE VERY FLEXIBLE SINCE THEY ARE HIGHLY UNRELIABLE. I asked to talk to a manager that day when I saw the cancellation (which they emailed) and I was told there was no manager there that day. NO CUSTOMER SERVICE AT ALL. I never even heard back from them after they screwed me over that day. Not one person called or emailed me to find out what happened. PLEASE DO NOT GIVE THEM ANY BUSINESS.