Terrible service -- beware of overbooking. I arriv...

Terrible service -- beware of overbooking. I arrived with my family at La Casa del Zorro on Memorial Day weekend, after flying to San Diego and driving 2 hours through the night, only to find out that my confirmation number was worthless. I had even received a "We are looking forward to your visit tomorrow" email. After a half-hearted attempt to find us a room at another hotel, the staff gave us a "sorry" and shrug of the shoulders, and left us to sit alone in the lobby with the 6 year old and 8 year asleep on the couches. We sat there for an hour, without any attention from the staff, until we finally decided we had no choice but to drive another 2 hours back to San Diego before dawn. As my wife and I carried the children out the door, the hotel staff couldn't even be bothered to speak to us or hold the door open. Totally outrageous. Nor was there any follow up after we left. I don't usually bother with reviews, but this was the worst hotel experience of my life.