We love or car we bought there and got a great pri...

We love or car we bought there and got a great price. Service is another issue. It took 30 minutes just to drop the car off for an oil change, then another 30 minutes to pick it up when they said it was ready. There was only one person checking cars in and out and huge lines. We were assured that when we purchased the car and car maintenance package that this process was super fast, seamless, and right when we pull in the garage, the computer in service scans our car and knows why we are there before even talking with anyone (yet we have to talk to 3 people about why we're there each time) and then we can grab loaner and go...like it's supposed to be a 5 minute process. That is very far from the truth. Very disappointed in the amount of time it takes even to just get an oil change that was scheduled a week in advance. Service had our car for 7 hours before we could get it back. We feel deceived into purchasing the maintenance package that was said to include "speedy" oil changes. Not sure why they only have one person, and not 2 or 3, checking people in and out either, rather than having a line of irritated people waiting, as we observed, us being 2 of them. This is something that really should be improved upon. Now we dread having to take our car in.

Otherwise, this dealership is incredible, especially the friendliness of the employees!