We travelled to New York in September 2018, and sp...

We travelled to New York in September 2018, and spent 2 nights at Room Mate Grace.
The hotel itself is wonderful - clean, stylish, and very comfortable. The highlight is of course the small pool on the 1st floor, which we had to ourselves most of the time we went in!

The best thing about the hotel, BY FAR, is the staff. With about 12 hours before checked in, I hastily emailed the staff a special request for my partner as it was her first time in New York, and the staff couldn't have been more helpful when arranging it. Check in was absolutely seamless, and we were made to feel very welcome by everyone there. I really cannot stress how friendly and nice the lady on the front desk was, I just wish I could remember her name in order to name check her! I wanna say... Ser? Anyway, my inability to remember names aside, the hotel was fab, and the location is awesome. 10/10, would stay again.