Lydia Hoyer

Review of Shangri-La's Rasa Sayang Resor...

Stay at the resort long time ago but not a good ex...

Stay at the resort long time ago but not a good experience.

We arrived at the resort on the 15th of October 2013. The check in process was very easy and well organised. Upon arriving at our room we decided to explore the resort. Upon arrival at one of your swimming pools, we were approached by one of theBar Staff. Without a greeting he asked for our room number, I responded by saying "1501" to which he responded "You cant be in here, this is reserved for people who paid extra money to stay at the Rasa Wing". I was a little bemused buy his statement regarding extra money and asked why. The bar staff member replied " The Rasa Wing rooms are twice the size of the rooms your staying at, if you want to pay extra you can use this pool". I became very frustrated with this staff members rude approach and asked for his name, unfortunately I lost his name in the process of travelling.

We travel to Penang approx twice a year and frequently stay at one of the resorts in Batu Ferringhi. The purpose of this visit was to secure a wedding venue for approx 300 guests. Your resort was recommended to us via Friends and Family.

This encounter with your Bar Staff Member made the decision very easy for us and unfortunately will not return to your Resort.

The most expensive resort in Penang but unless you are super duper rich and stay at their "Rasa Wing" otherwise they won't really care. We have escalated this to the management level but not much happening. All the best to the resort!!