Alexa Hill

Review of San Isabel Telecom

Customer service has really gone down hill. A coup...

Customer service has really gone down hill. A couple times in the few months they ve called me to say my card declined for autopay although there s no reason for it. This time they charged me a $35 fee for it. It s obviously on their end. The first time it happened she tried the card a second time and it did go through. Also I ve told them so many times to update my mailing and have yet to do that and I didn t get a communication that they were changing the billing date. The power cord to our internet box outside has needed replaced since August when we lost internet for two weeks. The repair man came and said it might be a bad wire, left the panel open so if it went out again we could open it up and jiggle the cord....I called them recently because we had an outage. before the guy ever came to fix it, I got tired of waiting and went out to unplug and plug back in and jiggled the wire and fixed it myself. Left a message for the tech that we needed to figure out a long term solution never heard from him again. I take three online classes where being present online is half my grade, and then they charge me more money in the same month that I have to fix my own internet ? I think they are channeling their inner centurylink now. I used to really advocate for them but I m over it and thenm.