J and M Z

Review of Carol Wright Gifts

Placed an order and sent them a check on July 2, 2...

Placed an order and sent them a check on July 2, 2020. Heard nothing from them on July 8th could not check the order as they had not emailed me the order number. Called customer service July 8 and was repeatedly asked for my information, name, phone, item. Finally after the third request to repeat the information told me after an 8 minute conversation with them the items were out of stock. I told them I had just received their catalog so how could the items be out of stock they were 3 pairs of pants. The person said the catalogs were preprinted. I asked when my refund would be returned and they said 7 to 10 days. Never called or emailed to say the items were out of stock. Hope I get my refund as I will not be ordering from them again. Customer Service is lacking and if you go on their website they rate themselves mostly a 5 which as we know is not the case as their rating is actually 2.7.