First time going to chilis the hostess was amazing...

First time going to chilis the hostess was amazing she even told me if u sign for the reward program u will get free chips and salsa (which never got it) we got a waiter name jay which has no customer service skills was not nice he took forever to come back and check on us and when we were able to get a hold of him he was not warm to us at all i dont know if its cause we r latino i feel very uncomfortable eating my food like we were not welcome they were many people without the mask and the other waitress were nice even smiling with their mask on u can tell, the food we love it the prices are good i was a waitress my self for many years and i been in the customer service business for so long and i know how u supposed to treat your customers