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Review of Better Business Bureau - Servi...

Updated based upon a response from BBB. Not intere...

Updated based upon a response from BBB. Not interested could have been resolved when I reached out to BBB prior to seeking help through another process. SCAM ALERT for certain....!!!! Their ratings are not Accurate - So don't base a company off their RATINGS!!!!!
The BBB is a total waste of time. What I have personally experienced is that if the business responds they will "closed" your case and give the business a good rating. Even if you respond to say that problem has not been resolved. I received a bad oil change from a business that basically resulted in a seized engine. The owner responded to my complaint with a bunch of non truths and a blurry picture. I had all sorts of back up paperwork that the BBB didn't take into consideration. Closed my case after the response as "satisfied". The business kept a good rating and this becomes part of their so call 87% of their resolutions being satisfied! This wasn't the 1st time they didn't help with a resolution that I personally didn't agree upon. When the business responded back I was basically told to "go away". In ending, please do not go off their ratings of a business because it could be flawed. Best to write a review on Yelp if you want consumers to know about a business that is shady. BTW: I took both businesses to small claims court and won full reimbursement.

If you decide to use the BBB; have a backup plan to file with the Attorney General and Small Claims if you are looking to get reimbursed. You have 5 years from date of service and etc to file with small claims up to $5000. Also, there is a possibility that your complaint will not even show up as a complaint with the BBB they are selective in choosing which complaints will be able to view. I'm so careful about many of these mechanic repair shops and instant oil change places. That I thoroughly check out online reviews before I give them my business.

Good Luck and remember the BBB should be your last resort when you are seeking reimbursement, resolution or researching a business.

November 5, 2015: Reply back to BBB
while its appreciated that you guys have someone monitoring the Google comment section as an image builder and comment manipulation - ITS A FACADE AT BEST! I have no interest in pursuing something that has been resolved through another platform and process that actually works.

Although, ultimately this even makes me more skeptical of utilizing you guys in the future. I have reviewed several complaints from customers from other businesses. Comparing ratings which also have a sufficient number of complaints just like the two small businesses that I basically complained about and each one that responded still had an A+ rating. Only the ones that don't have a history of responding get a C to F rating. It has nothing to do with the number of complaints or size of business. BBB platform doesn't seem to work for consumers.

At the end of the day, I wonder if the positive responses here on google are genuine or real at best! No, I will never send in another complaint to the BBB unless you guys change how the resolution process work; not flawed for consumers doing research on a business prior to agreeing to services based on actual ratings and not your closure rate of 87%. I understand the mediation and the initial complaint process which neither has worked for me in the past and appears for other consumers either! Thanks but no thanks! Your process is a complete JOKE! Works against the consumer!