It depends on which account you work, but on the a...

It depends on which account you work, but on the account I work at your job is basically handling bad news to customers and be the customers punching bag because the company (account) it's so useless with their services and stuff. The wages are pretty low too taking into consideration the work and psychological effort you have to put into. Some of the team leaders are reasonable and some colleagues are okay, but it's not worth having your energy and soul eaten for it.