Jordan Eason

Review of Chico State Wildcat Store

Ordered online. Was not informed that orders take ...

Ordered online. Was not informed that orders take several days to become available. I had done this to make pickup more streamlined and not have to wait in excessively long lines at the beginning of the semester. Instead, orders cannot be cancelled apparently, and after 3 times of arriving to pick up my products on different days, I've officially gotten quite irritated. The only options were wait or purchase in the store, then come back to the store to pick up the online order, then sell it back to the bookstore for presumably less than I had just purchased it for.

Very bad logistics systems in place for order cancellations and returns. In other commercial businesses the request to cancel an order before it's been processed or shipped is absolutely possible. There is no reason this canot be done at the Student Store, that I am aware of, other than lazy people putting the systems together or the profits being higher for not accepting cancellations.

Very disappointed. Will never purchase from the Wildcat Store again unless absolutely necessary or these systems are changed to reflect modern logistical and customer service practices.