Joy Orr

Review of Silverback Moving

My husband and I were disappointed in this company...

My husband and I were disappointed in this company. Make sure you get a written estimate!
This company underbids others to get the business. Our cost almost doubled from the estimate.
The movers worked hard and were careful with furniture, however my boxes were flipped upside down and must have been dropped as many items were not just broken but shattered. Mind you these items were bubble wrapped and in many cases surrounded by pillows. I have moved several times before and packed the same way with no broken items.
The contract that you don't see until the move is completed and you pay states that the company "is not liable for damage to glass, ceramics, China, or mirrors" Maybe not but I expect reasonable care will be taken with a box marked fragile. It should not be flipped upside down and dropped just because they are not liable. These people are supposed to be professionals. The kids I hired to move me a year ago when I moved in broke nothing.
If you use this company you better get insurance.
When we went to pay we mentioned to the movers that our original quoted price had almost doubled and we felt that we had been scammed a bit. The one mover stated that all their customers complained about this. He said customers get mad and he gets frustrated because then they don't want to tip. I told him that it wasn't his fault it's the fault of the business. We gave the 3 movers each $40.
Shortly after they left we noticed our bed frame and headboard was missing. Called the driver and was told he had the frame and would look for the headboard and bring them Sunday. Never received them. We called the company about the missing and damaged items and was told they didn't have them and would do nothing about our damaged items. The owner blamed us. He was rude and hung up on us. Not a good way to do business. I have been in customer service for 40 years. You do not treat customers this way. I have never felt the need to complain publically about a business before. This was a disappointing experience.