Edmund Hong

Review of Keyes European (Mercedes–Benz)

The dealership is Class A but the service has so...

The dealership is Class A but the service has some details to work on.

Bought a 4 set of Goodyear eagle sports but they took away my nitrogen fill air caps - The wheels didn t even have any tire caps when I got the car so I had to drive back and I got some stock replacement stuff but I want the nitrogen caps back!!!

Next I paid $150 for a four wheel alignment but I didn t even get a report for it. Almost if I never got one. I like the report to keep for my records but when I emailed the service adviser (Edward) I got no response.

Lastly, I noticed they overtighted my lug nuts using a pneumatic driver so I had to buy a powered driver when taking off my tires. Poor attention to detail as the wheels should be tightened according To manufacture specifications.

I will come back to the dealership because it s an awesome place to be with several cars in the showroom next door, a stocked breakfasted bar (but really it was only stocked before 10AM, and they offer amenities like free rides etc. I m not completely sold on the service though, I would probably want a walk though of the facility first if I m bringing in a really expensive car!