We have been clients of the Lort Smith Hospital fo...

We have been clients of the Lort Smith Hospital for over 7 years now, we regularly visit the hospital with our two dogs and usually understand how busy they are and sometimes we had to wait more than 40 mins to see the Vet but usually our waiting time is between 20-40 mins each visit, however, today we had to drive during the storm to catch our appointment there, we arrived about 18 mins late due to the bad weather and the traffic chaos to find the hospital car park almost empty part from one single car, we attended to the front desk instantly to find only one staff member behind the desk and she was hooked in a conversation with a couple in front of us (the only people in the waiting room) for more than 10 mins, when she finally ended her conversation, she looked at us and asked us for our full full details, the same details which were already in the system for more than 7 years, then she told us that we were 28 mins late and we missed our appointment not considering the weather, her long conversation time or even our sick dog, after checking with the Vet, she turned around and told us that we won't be able to see the Vet today and we have to reschedule our appointment or we have to list our dog to the emergency service list, not sure what was happening that day in this hospital or what was wrong with their system but I found their service that day was appalling, unprofessional and unacceptable, I looked at my wife and we decided to leave this hospital immediately for the last time ever, they are trying to convince everyone that they care about animals but the fact is they only care about money, what a shame.